Connected to Internet but cannot connect to XBOX Live

I've tried all the troubleshooting in which Xbox Live suggests including reseting the network settings, restarting your hardware, firewall with ports, etc.

Current Router: D-Link DI-624

Modem: Motorola SBV5120 SURFboard Cable Modem

Heres how my Port Forwarding is currently set-up for Ports 53, 80, 88, and 3740.

Port 53 (IPADRESS FOR XBOX) UDP/TCP PRIVATE & PUBLIC PORT - 53

Port 80 (IPADRESS FOR XBOX) TCP PRIVATE & PUBLIC PORT - 80

Port 88 (IPADRESS FOR XBOX) UDP PRIVATE & PUBLIC PORT - 88

Port 3074 (IPADRESS FOR XBOX) UDP/TCP PRIVATE & PUBLIC PORT - 3074

I am at a standstill as what the problem is, my connection towards Xbox-Live was working two days ago and now it isn't connecting. Please try to guide me through any troubleshooting as i am not the greatest when it comes to computers. If I need to add any more information please just post what information you may need to further help me and I will gladly post it on here.

Thanks everyone !

What Country/State/Province do you live in? United States
Modem brand & model number:  Motorola SBV5120 SURFboard Cable Modem
Router brand & model number: D-LINK DI-624
Network Connection Type: Wired
If Wireless, what type of encryption are you using?
Things you have tried: Xbox Live Troubleshooting / Port Forwarding
Is UPnP Enabled? Yes

Is NAT Type Open? Was moderate when I was able to go on Xbox Live
Any Error Codes you encounter: 
What type of internet do you have? Cable

Who is your ISP(Internet Service Provider)? Optinum Online
When you run "Test Xbox LIVE connection" what is the exact message shown on screen? You can connect to the internet but cannot connect to Xbox Live

 

Question Info


Last updated July 4, 2018 Views 7 Applies to:

I'm having the same problem, custumer support says it's my internet provider, internet provider says it's a problem with live, no one wants to say what the problem is exactly, just that it is some one else's problem.

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have you tried bypassing your router?

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