my xbox live is connected but when i try to log in for the first time im promped to enter my e-mail address and password but when i do its telling me that

it belongs to another gamertag


Question Info

Last updated July 4, 2018 Views 0 Applies to:

I'm guessing you pressed the 'Join Xbox Live' or something similar on your console dashboard?  If you did, you don't need to since you've already created an account and a Gamertag (you logged into this site with it).  Since you already have an account, all you need to do is download the profile to your console. 


This support guide tells you how to do it:


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