Conected to xbox live but still can not download game updates or play online.

This has been goin on for many months now. My xbox says im conected to xbox live and everything, and i can see that my friends are online and such. but when i try and dowload the latest update for any of my games it always fails. and for the games that do not require updates, whenever i try to play online it says it cant connect to xbox live, even tho i just tested my internet conection and it said it was perfect. Help please!

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

HI there. Have you tried clearing your cache? Many Problems with your console can usually be solved by clearing your temporary data from the cache.

support.xbox.com/.../clear-system-cache

Use this guide to trouble shoot your connection problems and let us know what happens.

www.xbox.com/.../Search

support.xbox.com/.../cant-connect-to-xbox-live-wizard

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I'd start by clearing the system cache (it's just updates plus other temporary files, nothing that's at all important to anyone) by:

1) Tap the silver Xbox Guide button on the controller, go right 2 clicks to Settings, pick System Settings.

2) Select Storage (or Memory).

3) Move over any hard drive or memory unit (not the Cloud) & press (Y) on your controller & pick Clear System Cache.

4) When asked to confirm storage device maintenance, choose Yes.

 

If that doesn't fix it *please* first

1) go to http://www.xbox.com/accounts & click on Sign in at upper right - if you can't sign in then STOP: DON'T delete your profile. Please call Xbox Support  http://support.xbox.com/contact-us for help with your account. If you can sign in, delete & redownload your profile on your Xbox this way:

2) Go to Settings

3) pick System

4) choose Storage

5) pick All Devices

6) choose Gamer Profiles

7) pick the gamertag

8) choose Delete, and

9) pick Delete Profile Only. This deletes the profile but leaves saved games and achievements. Now, re-download your profile.

Re-download

1) Tap the silver Xbox Guide button

2) Select Download Profile (and if you don't see it, press the blue X button to make sure you're not signed in) and proceed with Profile Download.

3) Enter the Windows Live ID for your Xbox LIVE gamertag when asked.

4) Enter the password for the WLID.

4A) If your account is an Xbox LIVE child account, the parent’s Windows Live ID & password is required as well to download your profile.

5) Select the storage device for your profile (choose Hard Drive if you have one, or Memory Unit if you don't have a Hard Drive).

6) When the download completes you will be asked if you want the console to remember your password. If it's your home console, I'd say yes, otherwise I'd think carefully about leaving my profile unprotected on somebody else's Xbox!

7) Sign in, and play!

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Greetings, Iceman DCC. I'm checking in here to see if you still need any assistance. If you do, please let us know and we'll be more than happy to troubleshoot with you further. Standing by!

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Ive got the same problem and i tried what you said but it dosent work.i sign in anbim connected i go to play online and it says " your have been disconected

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Hey xHecTicZz CuZx! Can I have you create your own thread in this forum? This will allow us to work with you one on one! It would be helpful if you could also review our start here sticky (forums.xbox.com/.../155724.aspx) and create that new post with the details requested in bold!

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