Concern about Xbox One disc drive

I got my Day One system and there is this concern that I have had since I got it with the disc drive where it takes multiple attempts to read a disc. This happens pretty much every time that I insert a disc and a message pops up saying that the system does not recognize the inserted disc and to insert a Xbox One game disc, CD, DVD, or Blu-Ray disc. I am not sure if anything is imminent, no odd sounds come from the Xbox One, and I have tried this with multiple discs, games as well as DVDs. If anybody can help me out here, that would be great. Thanks.

 

Question Info


Last updated July 4, 2018 Views 139 Applies to:

Hey there Bullet!

Just to be sure we understand:

  1. Your disc drive does read discs, it just sometimes takes a few tries to get it to read the discs (it will give you an error message the first couple of times)?
  2. This happens with all games/DVDs/Blu-Rays exactly the same?


If so, it sounds like your disc drive may be damaged, though not completely broken since it seems like it can eventually read a disc. It's totally your call, but I would suggest going ahead and setting up a repair for the console so that you don't have that error at all anymore. To do that, you can either visit our service center site or you can use the Contact Us page to set up a support call with a repair specialist.

Let us know if you have any questions! ^_^

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IMO id just return it to the store and get another,  if there out of stock i would just get the money back and rebuy once they do have stock.  

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