Complicated!!!

Ok so when my brother made  the profile he was underaged, but i am not. I have pretty much inherited the account. I want to change the online safety settings to allow me to buy premium content but the parent information is outdated. For example the email adress it shows under online safety settings is [REMOVED] which no longer exists, and the password, which is required to change anything i dont know. So if i try to recover the password there is no email for it to send it to. The actual account information is fine. But the parent account information is not. I would really appreciate someone helping me through this big jumbled mess. All i want is to buy premium content.

 

Question Info


Last updated July 5, 2018 Views 0 Applies to:

If you are talking about the age on that account, then unfortunately you cannot change the age on an account.

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You can not take ownership of someone elses account, doing so would be a violation of the XBL Terms of Service and could result in enforcement action being taken against the account.

 

What you should do is create your own account and start fresh. That way you won't have to worry about not being able to purchase premium content.

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It is a child account. With invorrect parent information. How do i change the parents information?

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Your parents would have to contact support.

[quote user="SLIPPERY525"]

How do i change the parents information?

[/quote]

 

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