I have been directed here from a conversation with a support officer.
Conversation reference number: [Moderator removed: Reference number].
Firstly, I would like to stress that the replacement seems to work perfectly fine.
I recently sent off my limited edition Halo 4 Xbox 360 for repairs as it had a problem with constant freezing. I had taken good care of the console as it was firstly a nice looking console and secondly expensive! Because I had taken good care of it, aesthetically the console was near mint condition. The console was also still under warranty so it was repaired/replaced for free.
Because it was still under warranty I expected the console to either be fixed or replaced with a like-for-like replacement. The console I have received is a Halo 4 xbox, however it has loose panels, is scratched, and is dirty and dusty inside. Basically it looks like I have a refurbished/ second hand console, but I do not feel like I have a like-for-like for mine.