Hello, first of all I would like to say I have been a loyal xbox customer for over 6 years and a hard working Ambassador. I would like to know why when I went from silver to gold I didn't receive my 3000 points. I've done it before and had the credits on my account. I would like to ask for the credits to be put on my account because as it stands I feel scammed and disgusted with Microsoft. Is 3000 credits really worth my whole opinion of Microsoft to change? To me it is as that's my money I should of been spending now. Also I would like to know why my friend who is silver isn't 'eligible' for me to refer him to gold and we both get points. Is that just another way to not give away points? I would like a straight answer and no dictionary definitions of renewal like I did the last time I posted, as I told that guy what I thought of his sly remarks. You should honor your customers as lately Microsofts service for me and people on a forum I use has been terrible. You will loose people to Sony If you keep treating them like this.