CODE REDEMPTION ERROR

Anyone know why my console says my redemption code is invalid? (redemption on the site goes to : "Something went wrong")
PS: Support teams said it was valid they checked it

 

Question Info


Last updated July 5, 2018 Views 0 Applies to:

What is the code for? Is the code for the same region as your account? Do you get any other kind of error code or message other than it's invalid?

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no i sadly just get "Ivalid code. Please try again". its a prepaid code for 3 months of gold membership

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make sure all of your security proofs are up to date on account.live.com and if it still wont redeem call support and ask them if your account has any declined charges because you cant redeem anything when your account has an open balance.

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nope no open balance and i have not paid anything online

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