code: 8015D002

hi guys need your help. i cant log in to my account using the console. it asks for my email and password but i keep getting the message wrong password or email. when i use the computer to log in, it lets me in, but the gamertag is different from the one i use on my console.

 

Question Info


Last updated July 4, 2018 Views 54 Applies to:

additional info: i have used the same email and password for months and never had a problem signing in using the console. just started having this problem with added security bs...

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Hey there!  OK it sounds like you might have had a half-created account with an email different than the one you normally use.  Please use the steps on Http://xbox.com/forgot to locate the email on your primary account.

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I have the same message but its only with my other profiles when I try to switch. it just started doing this. I put in my email and password and still nothing. I (the main account profile) works fine. My sons can go in as guest but thats it. HELP!!!! I called and was online for help but noone has been able to help.

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@Miss Ermine.  I  cant do what you suggested. because i cannot log in using my gamer tag. it ask for and email and password. but when i enter the email and password which i have used since ever, i get an error message. i think my emial has been tied to two different gamertag

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@DADDY TIBBETTS I hit up your thread, we'll take a look at this over there!

 

@RoutineStream26 Hmm, there's not a way for an email to be tied to two accounts.  Do you have any other emails you do/did use for this kind of thing?  Or is the profile currently loaded on any other consoles?

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I am having the same issue.  I can log in using my main gamertag, but when I try to use a different gamertag, it gives me this code.

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I just reset my router and it worked it might have been my connection? Its fine now though

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Hey there Helms,

Sorry to hear you're having issues logging into your other profile.

If you haven't already I would definitely recommend checking out our 8015D002 error page for some possible solutions. If you're still having issues with that error code, please go ahead and create a new thread as this one is already several months old. 

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