Code 80048821

I went through resetting my password and re-downloaded my profile on my Xbox, but still no luck.  Any new ideas?

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Have you tried clearing your system cache? To do this click the silver Xbox Guide button on the controller, go 2 clicks right to Settings, pick System Settings.

2) Select Storage.

3) Move over your hard drive or memory unit & press (Y) on your controller & pick Clear System Cache.

Also, I would suggest making sure your security proofs are up-to-date at account.live.com.

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Proofs: Microsoft Accounts now require 'proof' data, to allow you to 'prove' who you are using 'Two-Factor Verification'. This is wise given that off-the-shelf hardware and easily found open source software can crack passwords in very little time (see http://arstechnica.com/security/2012/12/25-gpu-cluster-cracks-every-standard-windows-password-in-6-hours/ ).

 

So, since Microsoft is security minded and protects your account data, they added proofs to secure your account. And, since Xbox LIVE accounts are built on top of Microsoft Account security, that applies to gamers like you and me. Proofs can include:
1) A phone # (preferably a cell # to text you a message - very convenient when away from home)
2) An alternate email address (which can be used to send a password reset confirmation to)
3) A 'Trusted PC' (requires Windows Vista or later + the free Microsoft Windows Live Essentials app)
4) A Security Question and Secret Answer

 

If you don't have these filled in, you will be required to do to, so visiting http://account.live.com/ and clicking on Edit security info is a good idea. http://answers.microsoft.com/en-us/windowslive/forum/liveid-wlsecurity/two-factor-authentication-tfa-what-is-a-microsoft/79321863-cf01-44f3-a181-87f531c5129e

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