code 80048821 cant sign in

I cant sign into xbox live.  It is asking for password and it is telling me it is incorrect.  I have reset my password a couple times, re-downloaded my profile and I get the same error.  Sorry blah blah blah password doesnt match blah blah blah code 80048821.  I signed in to xbox live on my pc and as far as I can tell account is active as it just was renewed within the last couple of days.  Please resolve this issue.  Reading though the forums this is a problem for multiple users and I could not find what the solution is.

 

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Last updated July 5, 2018 Views 4 Applies to:

Same problem here.  I can log into the xbox website just fine, I tried deleting my profile and I still have the issue.

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Try these steps

Removed Profile

Go to Settings, and then select System.

Select Storage.

Select All Devices.

Select Gamer Profiles.

Select the gamertag that you want to delete.

Select Delete.

Select Delete Profile Only.

Clear System Cache

Press the Guide button on your controller, go to Settings, and select System Settings.

Select Storage or Memory.

Highlight any storage device, and then press Y on your controller.

Select Clear System Cache.

When prompted to confirm storage device maintenance, select Yes.

Re-download Profile

Press the Xbox Guide button on your controller (large X button in the center of your controller).

Select Download Profile. (Not seeing Download Profile? Press X to sign out of your profile.)

Enter the Microsoft account associated with your Xbox LIVE gamertag. If you don’t know your Microsoft account or password, see Find your Microsoft account or password.

Now, enter your Microsoft account password.

Select the storage device for your profile (for example, Hard Drive).

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Kiesey78 I Did that and after i signed in and downloaded it by using my microsoft account and password it asked for it again and said it was wrong when it was exactly the same as the one which was right before so it still doesnt work, and ideas?

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@O IB IE S IE Xx - Check https://account.live.com/proofs/Manage and see if you have 2-Step Verification on your account. If you do, you'll need to generate an App Password to login to your Xbox 360 / Download your Xbox 360 profile.

In the future, please also make sure to make your own post in the Xbox Support forums to avoid causing confusion to others posts.

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