Childs account is attached to another family and cant attach to new family

my  son used his xbox 360 online with no restrictions but today the xbox one came setup signed in and its says you need to attach the childs account to an adult account by adding it to you family so i added an adult account and tried to added his account to mine and its says this childs account is attached to another family removed from this family before you can add to new family but i have no idea what this another family is!how do i find out?


Question Info

Last updated July 4, 2018 Views 3 Applies to:

Hey Batted,

Sorry to hear you're having issues with your child's account.

If you haven't already, I would definitely recommend getting in touch with our Phone Support team for further assistance with this issue. They will be best equipped to work with you on sorting things out.

Please keep us posted on how everything goes. 

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