Child/Parent account settings major issues

Hi there,

So I tried to purchase some DLC when I was prompted that this was not allowed because of my family settings. I remembered back on 360 these were put on but they were never an issue preventing me purchasing DLC because the settings were changed to allow this.

So if I try to change the settings it says 'sign in as your parent to change these settings'. When I do, it says I'm not in my parent's account's family - I'm already in some other family, so he can't change any of the settings - and neither can I. We both have no idea who's family this account has been added to.

This means neither of us can change any of the settings, meaning I'll never be able to buy DLC if this isn't fixed somehow. 

What can I do?

Many thanks.

 

Question Info


Last updated July 5, 2018 Views 0 Applies to:

Your best bet is to call support.  They can search your tag and probably verify for you what family you are a part of.  However, for verification purposes you may have to have the primary account holder present.  But, they can certainly fix it for you.  Call 1-800-4-MY-XBOX

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Ok, will do. I'm in the UK so do I just call the normal support number?

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Oh... I did a search and I think 0843 479 7128 is UK phone number.  Try that.  =)

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Ok, thanks. Will have to do tomorrow, though.

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Okies... good luck to you!  =)

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Log in at Xbox.com and go to My Account (upper right), then go into Online & Privacy Settings. You should now be asked to sign in with the parental account, with the parental email already filled in for you. If that happens, you will see whose email is the parental email. Then ask the owner of that to sign in and allow you to change the settings.

Xbox Forums moderator. Xbox MVP. r/xboxinsiders moderator. Twitter: @13mxn

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