I am currently having this issue while trying to help my 12 yr old grandson to be able to access X-Box live with a new card he just bought to use on his new home 360 system. He paid for the card with his own money and was excited to be able to use his system at home.
Previously I have had my 5 grandkids at my home...playing under my profile in the Kids room and I controlled their activities from there. Found out the hard way last night that he has to be 13 to have his own Live acct. Very frustrating. I'll try to add him tonight to mine using the parental permissions and hopefully be done with it. He'll lose any accomplishments earned in the past but it seems that Microsoft leaves us little choice. I just left the Microsoft account site and although it says there are ways to add a child to my account it does not show how or give that option that I can see. Yes.. I will contact their support to find out but YOU guys are the ones who have required the connection between these accounts as far as I can tell. If I can do this from here, could someone explain how? I'll recheck the FAQS but somehow I missed something if it is there.
This procedure should NOT be as complicated as it has been made! I did attempt to read the COPPA requirements but the law is like trying to translate Chinese to Latin. I should have guessed that anything the Government (oxymoron) gets involved with would turn into a nightmare! IS there a step-by-step procedure to be able to add my grandson to my Xbox account? That would be the best thing until he turns 13 in a few months.