Child and parent account regions not matching

I'm having a massive problem with subscribing my child to Xbox live. I've bought a gold family 12 month subscription, when I'm setting up my child's xbox live account it's telling me the parent region and child region do not match. Both of us have our locale set as UK, we both have email addresses ending in .co.uk. What is going on here? I've spent 3 hours trying to sort this out, and I'm getting so frustrated I'm about 2 minutes away fron cancelling the family gold subscription, what's the point if I can't add my childs's profile to it?

 

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Last updated July 4, 2018 Views 202 Applies to:

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Hiya, please check both XBOX Live accounts billing information. It could be that one account was made with details for a United States account or another region. If that's the case both accounts would need to be from the same exact region in order to initiate the process of adding your son into the XBOX Live Gold Family Pack.

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It doesn't matter what locale you select on your console (via System Settings) or on your e-mail account. What matters is the region that was selected during the account creation process. So if your son selected US instead of UK that would be the cause of the issue.

 

There are only nine XBL regions that can currently migrate and the UK or US are not on that list. Your only recourse, if your sons region is other than UK, is for him to create a new UK account. So long as you don't change consoles the other profiles on it will be able to share content, avatar items excluded.

 

If both accounts indeed have UK set as their region then a call to support may be necessary to see what they recommend.

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I've already done this, both email addresses are made with uk region details, and end in .co.uk, as stated in my question.

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I'll call support, I've trawled through every little detail there is on both accounts and the xbox site, nothing works. Thanks for people's help :)

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Yeah what he was trying to say is that the e-mail address doesn't mean that your account couldn't have been made even by mistake using a USA account creation. That's all, hopefully you get this figured out by calling support.

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To find out the region of an account, simply visit https://billing.microsoft.com and click on "Go to personal information". Do this for each of your accounts to make sure they match.

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I got this to work with a couple of .org email accounts and a UK region.

I used the chat support on xbox.com - worked OK.

- create parent account on live.com

- note parent region - shown via login.live.com (and not via other login methods) and you can edit if wrong

- create parent account on xbox.com

- create child account on live.com

- note child region (and fix if nec) as above

- create child account on xbox.com

- associate with parent - will require logging in as parent account

- get prompted for credit card to prove parent age

- bob's your uncle...

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Spot on this fixed this for me as I had the same problem

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check the details on your hotmail account that was created when you singed up, i did just that and it seemed to work

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You are really really annoying Microsoft, hate you. Wasted 2 hours this morning trying to fix this stupid region thing and still no luck.

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