Child accounts don't appear in Xbox privacy settings

I have child accounts setup in Family Safety, and this is all working fine in Windows 10.  The kids logged in to one of our Windows 10 machines and created their Xbox accounts/gamertags.  It appears they are restricted from adding friends.  I'm assuming this is an Xbox security setting.  So I used my parent account, went to Family Safety web site, and then the Xbox Privacy Settings.  This takes me to an Xbox Privacy and Online Safety page where it looks like I should be able to establish security settings for all the family members.  I only see my account listed there however.  How do I add the children to my Xbox family?

 

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Last updated October 9, 2018 Views 70 Applies to:

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I have the exact same problem.

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Same problem. Is it because I don't actually own an Xbox One or Xbox 360 console?

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I also have the exact same problem

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I have the same issue. I chatted with support and they told me to create a new account for my daughter. I did, but that one doesn't show up there either. Both accounts show up just fine in Microsoft Family.

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I believe I also have the same problem!

My son's microsoft account appears within My Family and I can set restrictions etc no problem. However although I can view and change my daughter's xbox profile, I cannot see his xbox profile  at all. If I log on as him I can get to his xbox profile page.  I had hoped the problem was related to still being on Windows 8.1, but I've upgraded now to Windows 10 and still the same problem.

I tried to get onto a live chat with Support, but couldn't get past the first hurdle - the first & surname boxes were greyed out so I couldn't type in them, but as they were required fields, I couldn't begin the chat until I had since the entries were "invalid" ! Frustrating!

Is anyone out there watching out & working on this?

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Do you have a console CrunchyColeslaw?

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I have a son setup on windows 10 Family, But he does not appear on Window 10 Xbox Settings

Tried to contact support but there does not appear to be a support email for account issues. Support Link just direct me to this forum.

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Same problem as well. I have two children who are in my Microsoft Family and I (as their father) can manage their screen time etc. But they are not in my Xbox family settings so I can't manage their accounts there. But they can't add each other or me as a 'friend' in the Xbox settings, so we can't invite each other to play Minecraft Windows 10 version together!

I don't have an Xbox console. We only have three Windows 10 PCs available.

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I also have the same problem

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I have the same problem.  I do not have a console.

When m,y kid tries to view their privacy settings they get this message

date: 4/30/2016 8:04:36 PM

s: 1Y2wh6AhXIEjJA77/iYVo+nq6GwVkbUsxeFNjFMHRaY=

req: 77d3bf2c-3efe-4cfb-9a57-cfa6c59bafae

Any thoughts?

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