Child account

My childs account has recently disappeared for some reason.

We had 2 family accounts as we have 4 children, I cant remember if my this account was on mine or my wife's but my daughter can no longer log into her account.

I have tried logging directly into microsoft but it says that the email address is not recognised. It seems as though the account has been lost during the transition.

The gamer tag was momomolly if that helps. Hope you can help

 

Question Info


Last updated July 5, 2018 Views 0 Applies to:

If you use the Download Profile option on your Xbox, and you put the email and password for the parental account, it should let you opt to download the child account instead.  Once downloaded, logging into the profile should provide you with the correct email address for that child account.   (Sometimes there might be a typo in the email, so be sure to double-check the spelling on the email it shows you)

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Ok, thanks for that, I have a feeling that its on my wifes account which did have a typo on it, Im wondering if it might have got cancelled if they were trying to email the wrong email address.

Is there any way to do it online, as Im not at home?

Is there anyway of checking gamertags, because I looked into setting up a new account but obviously it says that the gamertag is already in use?

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The website will let you manage things like privacy settings for the child account, but you won't be able to see the email attached to the profile.  For that, you'll need the console itself.  I believe it will need to be the console your child's account has been on before.

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Hi, tried downloading the profile as suggested

I am still no further forward, once downloaded I was asked to sign in because "microsoft needs to check and update the security of your xbox profile" so I cant log in via the gamertag

It wont recognise the email address that Ive used, possibly because of a typo but because I cant get in, I cant verify this.

Ive followed the instructions on xbox.com/forgot but I cant sign in with the gamertag so this is useless

There must be some way I can find out what the email address is!!!

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Try getting in touch with Phone Support.

If you can prove yourself to be the owner they should be able to help you out.

support.xbox.com/contact-us

Xbox Forums moderator. Xbox MVP. r/xboxinsiders moderator. Twitter: @13mxn

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Got it sorted thanks, it was the wrong email, all I need to do now is to get microsoft to believe I am an adult and I can change the email, but this is proving harder than it should.

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