My childs account has recently disappeared for some reason.
We had 2 family accounts as we have 4 children, I cant remember if my this account was on mine or my wife's but my daughter can no longer log into her account.
I have tried logging directly into microsoft but it says that the email address is not recognised. It seems as though the account has been lost during the transition.
The gamer tag was momomolly if that helps. Hope you can help