Child Account Problem!

So my parent account was ban from XBL permanently because of false modding (Couldn't get on parent account for over 3 days whilst it was actively playing Call of Duty Titles and the password kept changing until I finally got it back)! and when I go on my child account, this account, I cannot edit anything regarding personal information because of my parental settings, including purchasing Xbox live! It asks me to sign into my parent account and when I do, it gives me an error because it's ban!

Please help me!

date: 11/3/2013 6:06:15 AM
code: 2331DFF50D9B826
s: 7DrLtDKZsuv60Xt7rYwvEw==
id: f95b2876-fdf9-458c-9683-69f9cf5c3b7a
req: a337fd4c-95c0-479b-be6a-110e6156c005

Question Info

Last updated July 5, 2018 Views 4 Applies to:


You'll want to contact phone support to see if they can do anything for you there. I'm not sure what the procedure would be if the account is banned and it's connected to a child account. 

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.