Well after a day of trying to get my son to log into Xbox live with no joy, no help from support site and unable to speak to technical, finally got him on tonight, by taking work around instructions from a 12 year old girl.
Poor information on Microsoft's and Xbox site, absolutely shocking support, but that's what happens with a company as big as them. A complacent attitude towards there loyal customers (in my opinon) poor poor poor.
Funny how they can send adds and rubbish you don't want but cannot send everyone an email to say there is a problem!! Now looking for a playstation to run alongside to compare and if its better bye bye xbox