Chat problems

The chat both party and game will randomly stop working for random players.  sometimes I can hear players who cannot hear me while other players can hear us both.   Sometimes a system reboot  will fix this but only temporarily. Then the problem repeats itself .  

 

Question Info


Last updated July 4, 2018 Views 4 Applies to:

I'm having chronic problems with game chat and party chat, too.

Party chat will sometimes suddenly fail for some or all of the party members and we have to make a new party.  Sometimes random audio from non-participants, people we don't even know, will broadcast into our parties. (I can only assume it comes from people's Kinects, especially as most of the time, they don't seem to be playing anything or doing anything on their consoles when it happens.)

Game chat in PvZGW doesn't work. A handful of participants in multiplayer may transmit some audio, but it's obvious that other people are talking but cannot be heard -- including me. Randomly, once or twice, game chat did temporarily work during Garden Ops mode, but each time only one person could hear me, and afterward it spontaneously went back to not working at all again.

I've tried talking to MS Xbox support and to EA support, but neither has been able to fix the game chat issue or even determine why it's not working. I don't know if it's the fault of the game, the console or both... but I'm sick of it.

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