Charged Twice?

Hello,

While going over my bank statement for this month, I noticed I was charged $9.99 twice today.  Once at "09/25/2013 15:17:48" and another at "09/25/2013 15:17:50."

  I just renewed my Gold Membership, so why was I charged twice?  If that's the case, I want the extra $9.99 to go into my Microsoft Account instead.

 

Question Info


Last updated October 20, 2018 Views 9,053 Applies to:

You can check to see what that charge was at http://commerce.microsoft.com. If you were double billed, you will need to contact billing support to reverse the charge. It would have to be a refund because their system doesn't have the means necessary to take a payment to your Microsoft Account balance - at least not  yet.

If you need to contact support you can do so at support.xbox.com/contact-us or look up the number for your region. This page has a list of all the international numbers: forums.xbox.com/.../879442.aspx

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Resolved via Xbox Support Chat

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Glad to hear you got it sorted Mike!

Game on, and let us know if you have any other questions or issues. =)

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I was charged twice this in March 2014 what do I do

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I recenly checked the bank statements of the past 2 months and noticed i too was charged twice for the months of november and december for my xbox live monthly subscription that was automatic renewal on my visa card.

I was charged once the $11.29 from microsoft canada and then again on the same day microsoft xbox live washington charged me again (plus the american exchange rate so $12.99)

When i first found out a week ago, i imediately went online to the chat support and spent over 2 hours trying to resolve this. The girl said it only showed the 2 transactions of 11.29 just like it shows when i check commerce.micosoft.com..... sooo according to microsoft i was only charged the $11.29 but according to my visa statements its showing i was double charged and the second time was from the US (which makes no sense as i reside in canada)

IDK what to do at this point.

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Hey there ManderPanders94!

I am truly sorry to hear about the issue. In order to get this sorted, I recommend reaching out to phone support from our Contact Us page. In the future, please create a new thread.  This way you can receive support specifically tailored to you.  Thanks in advance!

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