On the 2nd August I tried to purchase 1 months subscription to Xbox live via the xbox one, but it wouldn't go through, so I tried again, and it never went through again. I contacted support via the chat method that evening assuring me it was refunded. I waited about a week, no refund came.
I contacted support via chat again, and again was told I was refunded. I still have not received a refund for 2 x £5.99. I am disappointed by this, and all I want to do is speak with someone normally. How do I actually get a refund out of you lot?