Charge for Live Renewal

I've recently had me Xbox live renewed once again, but it's charged it to a card which is currently sitting at the impressive balance of about 60 cents. I changed the payment method for the auto-renewal to a different credit card, but i keep getting emails telling me that the transaction for the previous auto-renewal is still on my empty card and that my subscription will probably be interrupted if i don't update my credit card information. And it seems there is no way to pay for that transaction on a different card. If the only way to do this is top up the card that it is trying to draw from then i'd like to know, but if so that's a pretty dodgy system.



Question Info

Last updated July 4, 2018 Views 5 Applies to:

Hey Slindish, you'll want to contact the billing department over the phone. Once you talk to them, you should be able to pay for the membership with a valid payment and they can aid you through this. This is the correct action for you to take on billing issues. Best of luck!

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