Changing Xbox live gamertag issues

I am trying to change my xbox gamertag, i know all the steps and have reviewed the FAQ, but it says I get one free change, and the next are 9.99$, well I have never changed my gamertag and it is trying to charge me $9.99 and I am not receiving my 1 free change.

 

Question Info


Last updated July 5, 2018 Views 11 Applies to:

Hi,

The one time free change is available only if your gamertag was automatically generated and not chosen by yourself when you created your profile.

So that's why you are now charged when you try to change it.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Ok that's cool, but now when I go to add payment to buy the change it says "select state/province" and then in the drop down list only has states no provinces, which I need as I am in Canada.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.