Changing the parent account email.

Ok so here's the deal. I'm on a child account so I can't access certain features online, specifically custom games in Halo:Reach with my friends. I know how to change this (changing the online security settings) but therein lies the problem. The parent email of my account was hacked, and now it says the password is incorrect when I try to change the settings. I was wondering if there was a way to change the parental email to a different one so that I could successfully change my settings.

Much appreciated.

 

Question Info


Last updated July 5, 2018 Views 5 Applies to:

If your mom or dad's account was compromised, they will need to contact phone support (support.xbox.com/.../contact-us.aspx) and open an Unauthorized Access claim.

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