Changing Security Options without Password

So we setup my xbox live account a few years ago, and now comes the time where we need to start editing my settings. My mother forgot the password she used to setup the account, and now we are stuck on the old settings. Is there any way that we can change my settings without using her password? Also she doesn't know anything about the email account (any of the details) because she has never used it. So now we are really stuck, and can use some help!

 

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Last updated July 5, 2018 Views 6 Applies to:

If you're talking about the account "SpartanSniper92", then it will be the exact same password you used to post on these forums.

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Its not my email that is the problem. When you are changing the online security settings, and are/were under the age of 18 you needed a parent/guardian to setup a WLID to approve what you were doing. Now that I'm leaving the house, I need her password (which she has no clue what it is), to change my online security settings. The password is going to be her WLID password, but she has no clue what it is, and no clue on what information she used to setup the account.

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If you are on a child account and are now 18, all you need to do is Promote the account. You should find this under the Account Management section of your account on the console. Also, just to confirm, are you being asked for your mother's WLID and password, or the 4-digit parental passcode?

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If you remember the WLID you can try to reset the password from the WLID Password Reset forms but you mentioned that you don't remember or have access to any of the account info so that probably won't work. If you're not able to get the password you're going to just have to wait till you can promote the account to an adult account.

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Mister Gwyther, I'm being asked for my parent's WLID, and password. Since I can promote the account I'll try that.

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Sounds good. Let us know how the promotion goes for you.

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HI I JUST BUT XBOX 360 KINECT MY SON PUT THE 4 DIGIT CODE HE FORGET THE NUMBER WHAT CAN I DO

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