Changing NAT type from Moderate to Open

I got my ISP to reset my modem settings and my NAT on XB1 is now at moderate [it was strict before] and my 360 is set at open.

What Country/State/Province do you live in: Manitoba, Canada

Modem brand & model number: Pace, 5168N-010

Router brand & model number: D-Link, DIR-862L

How many Xbox 360 and Xbox One consoles are connected to this router?: 2

Wired or Wireless (for each console): Both Wired

Things you have tried: Reset my modem settings [360 is Open but Xbox One is Moderate by default]

Is UPnP Enabled? Yes/No/Unknown: Presumably No

Do you have a NAT error? If so, what is your NAT type?: "Your network is behind a cone NAT" [Possibly not an error]

Any Error Codes you encounter: Status Code - 0x40000000000

Who is your ISP? (Internet Service Provider): MTS


Question Info

Last updated July 4, 2018 Views 300 Applies to:

You have a double router situation and now are double NAT'ing, you have a hidden NAT from the XBox point of view.   Put the D-Link into a DMZ on the PACE or set the PACE to a bridge mode.

Pace 5168N - sort of related to the 2Wire/Pace 5031NV

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