I am having lots of issues with changing my password to my other Xbox Live account "[mod removed]". I can't manage to figure out the secret answer to my question and my password because my parents set up my account in 2008 and they are the ones who forgot the secret answer to the question (tried multiple times) AND forgot the password. I have tried almost everything, mostly in the past. I am very worried because I am not sure if I will ever be able to get my password back. I can verify the credit card, address, state & city, zip code, and last name. That is pretty much it because I don't know whether my parents put their name as first name for the account or my first name to the account. I am upset because every time I go over to my friends house I can't recover my account because of the information that has been lost! I am in desperate need of help, is there any way I can get my password back?