Changing my login email for my account?

Right, so I've gone through billing contact info, changed it, nothings happened. Heres my issue.

My previous account is banned, and it's got my main email on it. I wanna get my new account to have my main email set up. So I log into xbox and xbox.com using the main email, so notifications go there and such so I can have my banned account use my alternative email that I never use.

Is there anyway I can do this?

 

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Last updated July 5, 2018 Views 1 Applies to:

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Hopefully this help thread should help you in this matter. It's the topic before last on the topic list, or the information part at the bottom of the page, entitled "Can I switch my Gamertag to a different Microsoft account?"

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support.xbox.com/.../manage-microsoft-account

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It didn't. Unfortunately. Perhaps step-by-step instructions would be helpful.

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Have you done every step in that bottom post yet then? The Switching Gamertag to a different Microsoft account?

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Yes, heres the issue. It tells me that my info is incorrect, but I know its not because I use this email every single day. Does it do this because my other account has that email set on it?

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If your other account has your desired email linked to it, then you wont be able to set it to the Gamertag of your choice. You need to unlink them first, so that your email address isn't connected to the old Gamertag, that way you can link it to your newer Gamertag.

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And how would I do this?

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On the help page, it says:

1) Sign in using your Xbox LIVE gamertag. (In this case, your banned account)

2) Go to Settings and select Account.

3) Scroll right to Your Information and select Account Security.

4) Select Change Windows Live ID.

When you change windows live ID,  put in a different (possibly temporary) email address you have, or you can create a new one. Then, when it's linked to that temporary email address, your other one will be free to link to your current unbanned gamertag.

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Is there a way to do this via the internet. Because I cannot access that account. That was on my old Xbox, which broke so I bought a refurbished one and I cant re-download the account because when I try to, it'll start to download, and partially through it'll stop, give me a message about my ban and tell me how Xbox doesn't give ban reasons etcetc, but when I press OK, it just has that window up thats blank white, and a few seconds later it'll close all, disconnect me from live, and the profile wont be downloaded to my xbox.

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You can sign into a Gamertag on the forums, just like you have done with your current Gamertag. I'm not sure if there's a way of unlinking them on the PC, unless you can find a way of doing it via account.live.com.

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Right, going through that, and now it says my main email doesn't even exist anymore. This is a HUGE problem because I had alot of important stuff in that email that I don't supposedly have anymore.

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