changing my account to a previous gamertag

I was originally attempting to reset my password from a microsoft account I havent had to input a password for in 15 years. why you ask because i all of a sudden (after 15 years of having the same account) cannot do anything on my xbox without my microsoft acount email and password. well the email is saved but the password is long forgotten. so i tried having the password emailed ot my aol account which is my microsoft accunt also. unfortunately i have not used that account for 15 years either so it is inactive. so i filled out a questionare for password reset 3 different time and had it sent to my yahoo account. all 3 times i was told i did not provide enough information. so it was suggested that i create a new microsoft account so i did with little problem. the only problem i am now having is connecting my gamertag to my microsoft account. because i cannot connect to xbox live without my 15 year old forgotten password on my old microsoft account. i do not wish to have a new i have invested too much time and money into the one i have now please help.

 

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Last updated July 5, 2018 Views 0 Applies to:

Suggest you contact a LIVE  Agent. You can choose Option 2 after finding your country's support line: See the first web link below

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i already tried that numerous times also. i need a new password but the questionare dosnt work if i could just sign into xbox live with my lordnapalm (current gamertag) gamertag then i could link my new yahoo account with my current gamertag

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i already tried that numerous times also. i need a new password but the questionare dosnt work if i could just sign into xbox live with my lordnapalm (current gamertag) gamertag then i could link my new yahoo account with my current gamertag

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please help me asap i do not want my xbox 360 to be a 400 dollar paperweight

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why are you not responding

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Hey there lordnapalmxy! We try to get to all forum posts as quickly as possible.

What happened when you called the phone support line?

Have you tried going to xbox.com/forgot and see if that can help you recover your password?

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they dont do password resset over the phone and the questionaire i complete to the best of my ability but it wont kees denying me a password reset

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Hey there lordnapalmxy!

If neither of those options (phone support or the account recover form) work for you, you'll need to get in touch with the email provider itself to see if they can help you recover the email address password.

I hope that helps!

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