changing microsoft email address on xbox live

Hi.  My son has had a continuous problem connecting to xbox live.  It keeps asking him to verify his account at //account.live.com/proofs but his email account on the xbox is no longer current to receive the code they want to send via email.  We have been temporarily been able to sign into xbox live (thanks to forum) by asking for the code by phone or text and entering this.  However it then adds the phone number to the account and we cant use it again - as we have to verify the account and we cant do this because the email isn't current.

 

I think the problem is that we need to alter the Microsoft email address to one that we can use to access emails via google etc.  It does say on the website that you can delete security address but it takes 30 days.  However it does say you will still be able to use xbox live. How is this possible if we have having problems verifying account everytime we log on.

Also is there anyway we can do this if we manage to get on to xbox live again and do it through that.

Thanks

 

Question Info


Last updated July 4, 2018 Views 0 Applies to: