When my kids' XBOX Live account was setup, we used our family's last name plus "family", so it looks like "SmithFamily" (that's not our GT - just an example). So now we are thinking this may be a potential privacy issue and would like to change their GT. However, it costs $10 to do so. I understand the reasoning behind charging, and it is not a crazy amount of money. But I am wondering if there isn't a provision in T's and C's that would allow us to change for free since we have the privacy concern for our kids and family.
Any ideas about that?