Changing Gamertag - should be free...

Hi,

I've had the same and only gamertag for nearly six years, but I just went to change it (supposedly your first change is free) and it tried to charge me right at the end of the process.

Any ideas why???

 

Question Info


Last updated July 5, 2018 Views 2 Applies to:

The free change is only available if you were given a randomly generated tag and are changing it to something of your choosing for the first time. Since you have a tag you chose, you have already used your free change and will have to pay.

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Hey there.

The free change is only from the randomly generated tag that you are given when you create an account now (so you can choose your own name once).  It looks like "Shimmings" is a name you selected, so that would be the one free selection.

Further changes to your gamertag will need the $10 fee.

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