Changing Gamertag capitals.

As you can see, my gamertag has some annoying uppercase letters. I made it when I thought that was cool. Now after maturing a bit, it gets on my nerves. So I was willing to spend $9.99 just to fix this, but it tells me the gamer tag is already in use... by me!!! So I have to spend another $9.99 to change it to something else, and then back to Twis7ed Visions? That's outrageous. Is there anyway this can be done without bankrupting me?

 

Question Info


Last updated July 5, 2018 Views 65 Applies to:

Hey Ranjak,

That's an excellent question, with a specific answer that we don't have here at Xbox Community Support.

However, we do have a fairly new place to provide feedback, suggestions, and ideas.  I think that it would be a fantastic place for you to put your idea. It's our Xbox Feedback forum.

You can find the entrance to the feedback site at xbox.uservoice.com , which is always the best place to get started, and where you can see all of the categories.  I think that your suggestion would best fit in our "Membership & Accounts" feedback forum there.  

That feedback forum is our newest and best way to get your suggestions in front of the engineering teams, and you'll see that in the "Recently Updated Ideas" on the entry page I linked you to, we've begun implementing the changes that our Xbox Live Community have submitted already.

Hooah! The "User's Voice", indeed.  Thanks for sharing your ideas with us here in the forums, and be sure to make your suggestion in the feedback forum I've shared with you.  Who knows? Your idea may be implemented someday.

Thanks SO much, and don't hesitate to ask any questions if you ever need a hand. :)

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I wonder if it is possible for XBL to have a process that would allow for such a change through some sort of validation process?  

As long as you are the current user of a specific gamertag and wish to change the appearance by adjusting the characters for upper or lower case how could it not be possible to make this change with a single gamertag change transaction?  Either that or have a method to "release" your gamertag during the "change gamertag" process.

This is an excellent customer satisfaction opportunity!  It seems unreasonable to expect individuals who wish to keep their current spelling spend double the price.  

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hi Twisted,

Unfortunately yes. The thing about GT's are that they are not case or space sensitive.

For example, the GT Twisted is the same as T W I S T E D and tWiStEd

Phone support will also not be able to circumvent this. If you really want Twis7ed Visions, you will indeed need to pay for 2 GT changes. 

Hope that clears things up, but let us know if you have anymore questions.  

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Highly doubtful sorry for the way they have it set best bet is possibly call xbox an speak with a rep to see if they can help but once again i dont. Believe itll get you very far

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.