Changing email address

So, I'm an idiot.  When I created my account, I accidentally used comcast.com instead of comcast.net.  comcast.com does not exist, so I can't get any emails from Xbox to start any support chats, or join xbox live.  So how do I create a new profile or whatever and transfer my gold account to it?  Is this even possible?  I used a 12month +2 card to get the gold. 

 

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Last updated July 5, 2018 Views 1 Applies to:

This topic tells you how to change your account email, but bear in mind you will have to wait 30 days since creation to change it's email: support.xbox.com/.../manage-microsoft-account

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When did you create your account? More than 30 days ago? Then register a new acccount at http://signup.live.com and enter your good email address, then complete filling in the security proofs (see B below) then change the Microsoft Account tied to your gamertag (see A below).  FYI, there are three email addresses in the Xbox system for every account.

 

A) The Microsoft Account, also known as the Windows Live ID, which is used to sign in at websites and download the profile to the Xbox. There's only one Microsoft Account for every Gamertag, and only one Gamertag for every Microsoft Account. If that addresse no longer works or is wrong, you can keep using it until you have time to contact Xbox Support  support.xbox.com/contact-us  for help with your account. You can check or change that on your console with Settings | Account | --> --> Account Security | fib and say you have a new addresse ready | and your current Microsoft Account addresse will appear at right.

 

B) The alternate email address is where password reset messages go. You can see that at account.live.com/summarypage.aspx and change that by selecting Edit Security Info there or at account.live.com/ManageAssocIds

 

C) The billing contact email address is where billing statements go. You can see & change that at http://xbox.com/accounts by choosing Billing Contact Information or on the console with Settings | Account --> --> Account Security | Billing Information

 

B & C can be the same. Ideally, A should not be B or C but that often happens.

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