changing email address for xbox live account

HI there,

I want to migrate my xbox live account from an old email address to a newer email address however I am having some difficulty.

I little why ago i created a free xbox live account with my newer email so it says i cannot use this email when i try to change it over.

I was wondering if there is a way around it?  I have tried finding a way to close down my unused xbox live account, but no such option.

I would appreciate any suggestions.

Many Thanks

 

Question Info


Last updated July 5, 2018 Views 84 Applies to:

1) Sign in using your Xbox LIVE gamertag.

2) Go to Settings and select Account.

3) Scroll right to Your Information and select Account Security.

4) Select Change Windows Live ID. (Your Windows Live ID is your Microsoft account.)

5) Do one of the following:

5.1) If you have another Microsoft account, select Yes.

5.2) If you do not have another Microsoft account, go to accounts.live.com and click Sign up. After you have another Microsoft account set up, select Yes and continue with the next step.

6) Enter the password for the Microsoft account that is currently associated with your gamertag, and then select Sign in.

7) Enter the email address and the password for the new Microsoft account that you want to associate with your gamertag, and then select Sign in.

8) Select Yes, change to change the Microsoft account associated with your Xbox LIVE account.

9) Select Update Contact Information to update your contact information or Done to finish.

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support.xbox.com/.../manage-microsoft-account

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Why do I get a “The Microsoft account (or Windows Live ID) you’re switching to is already linked to another Xbox account” error message?

If you try to switch your Xbox LIVE gamertag to a Microsoft account that is already linked to another gamertag, you will receive a message that says “The Microsoft account (or Windows Live ID) you’re switching to is already linked to another Xbox account.”

Before you can switch your gamertag in this case, you must first remove the existing gamertag from that Microsoft account:

1.Create a new Microsoft account. You will only need this new account as a temporary means of moving your gamertags. After the gamertags have been switched, you will no longer need this Microsoft account.

Example:

Gamertag A is linked to Microsoft account 1.

Gamertag B is linked to Microsoft account 2.

To swap gamertags A and B between Microsoft accounts 1 and 2, first create a third temporary account: Microsoft account 3

2.Switch the gamertag that is linked to the Microsoft account you want to use to the new temporary account you just created.

Example:

Gamertag A remains linked to Microsoft account 1.

Switch gamertag B to Microsoft account 3.

Microsoft account 2 is now free.

3.Now switch your gamertag to the Microsoft account you want to use.

Example:

Switch gamertag A to Microsoft account 2.

Gamertag B remains linked to Microsoft account 3.

Microsoft account 1 is now free.

4.To complete the swap of gamertags between the two original Microsoft accounts, you must wait 30 days. (A gamertag can be switched only once every 30 days.)

Example:

Gamertag A remains linked to Microsoft account 2.

After 30 days, switch gamertag B to Microsoft account 1.

Microsoft account 3 is now free and no longer needed.

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