Change Windows Live ID

(sorry for my "English")

I'm trying to change my Windows Live ID (acc1)  - system changed it, but also created new(!) XBox Live account (let it be acc2) (without my points and gold status) (!) At the same time I can't enter with old windows live id params (login, pass). I tryed once more time change live id, system changed it, and save status for acc2(!).... System don't allow change live id once more


What have I do to restore my first account (acc1, gamertag [mod removed])


acc2 gamertag - SassierBump00


PS: this cool journey have began from "error code 80153410" when I tried to buy smth from marketplace. Our phone support said "We don't know what error is it"


Question Info

Last updated July 4, 2018 Views 5 Applies to:

To be sure, are you following these steps when trying to change your Live ID? If you don't remember your login information, you'll need to call phone support back for help recovering that information.

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