Change parental account WITHOUT password?

One of my friends' Xbox accounts has "custom" security on his account (which is set to super strict), and at the same time he also has a parental account. However, the parental account for his profile is a disabled email address and he can't remember the password (and since it's disabled he can't resend the password).

Is there any way to fix this? He'd really like to change the settings, but it seems pretty impossible at this point.

 

Question Info


Last updated July 5, 2018 Views 8 Applies to:

He needs to contact support.  So long as he can answer some account specific questions they should be able to help him out.

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do u happen to know the support phone number?

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If you are in North America, the number is 1-800-4MY-XBOX

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Hello Leetcat,

Here is the contact page for Support that details a lot of useful contact information!

 

Hope this helps!

Judge

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