Change Microsoft Account Login

I am trying to change my email login for this gamertag.

I have already successfully made the new account name, but I keep getting this error code:

Status Code: 801 540 16

How can I go about fixing this? I no longer want to use my old email.

 

Question Info


Last updated July 5, 2018 Views 4 Applies to:

I would contact support as that error code shows that it means the email is attached to two different gamertags.

You can request a call through support.xbox.com/.../contact-us or by calling 1-800-4-MY-XBOX :)

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Click on Request A Call at http://support.xbox.com/contact-us?xr=footnav#0:8:3 then explain what error message you got

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