Cat 5 cable to connect xbox to router doesn't work? Why?

Hi, we are trying to set up my son's xbox for Live.  My husband has installed a Cat 5 cable connected directly into the modem router and his xbox but it won't connect. However, when we took the router up to his room and tried the cable that came with his xbox directly from the router to the xbox is worked fine.  We've been through the test connection procedure several times but to no avail. Why would the Cat 5 cable be different from the one that came with his xbox? Help!!!

 

Question Info


Last updated July 4, 2018 Views 270 Applies to:

what error do you get when connecting directly to the modem router and what model do you have?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Are you sure it is a cat 5 cable? Cross over cables look the same but do not work the same.

 

crossover cable

 

cat 5 cable

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

The cable is definitely a Cat 5 (my husband is an electrician) and the message I get when I try and test the connection is 'can't connect to network hardware'.  Does this help?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hi, if you are getting that error something is wrong with that cable, you have already proven this by connecting using another cable successfully. Ensure all of the pins are wired correctly something must be wrong somewhere.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hi, yes, thanks for the suggestion.  Its strange, cos the cable tests out OK with hubbies tester, just wont work. Plan B - try another cable, Plan C - buy a wireless adapter!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I have found in the past that a cable may work when you connect the PC up to it but not the Xbox and I believe its because the Xbox needs all of the pairs wired, when some people wire up cables they only use the minimum pairs required.  Or of course the cable could have been damaged when its been fed through the floor/walls etc

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hi all, thanks for the help.  After talking to a friend who also had the same problem we sussed out that it was the wiring of the plugs at either end of the Cat5 cable that was incorrect.  They were both wired the same whereas they should have been wired as a crossover cable, the order of which we found on the net (should have investigated Temhotabot's post more thoroughly!). Problem solved, son's Xbox Live now up and running = one very happy boy!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.