case number 1231951944

hi I have been trying to become an ambassador but it will not let me as it says I have no gold xbox support gave me this case number and told me to submit it.

 

Question Info


Last updated July 5, 2018 Views 3 Applies to:

Did you only recently upgrade to Gold? If so, wait a week and then try to apply again.

If it's an older subscription, leave the website alone for at least 48 hours, then try again.

Bump this thread with the results and hopefully you'll have a positive update, otherwise we'll see if we can get someone to look at your profile for you.

Please also confirm that this account has never had any Enforcement actions (eg forced name change) against it.

Xbox Forums moderator. Xbox MVP. r/xboxinsiders moderator. Twitter: @13mxn

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no it has not had any actions and I have had gold for a month xbox support told me that with the case number someone will manual make me an ambassador.

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That's not entirely correct.

First try in a different browser just to eliminate that possibility, but after that you should wait at least 48 hours before trying again. This allows the system to refresh the information it has on you.

If that still does not resolve it (and there is a chance it will, because the XCL website is a little temperamental), post back here and we'll see if they can look into your account.

However, looking into your account is a longer process and still requires that you apply via the XCL website, not that you get manually added.

These are the instructions I have been given after I had a chat with one of the Support Agents after seeing numerous instances of people experiencing the same issue as yourself.

Xbox Forums moderator. Xbox MVP. r/xboxinsiders moderator. Twitter: @13mxn

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ok thank you very much

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it did not work in another browser

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