Cartão de crédito [Credit Card]

 Li no suporte que só poderia  comprar jogos no Xbox com cartão internacional, porém ao tentar satisfazer o meu neto, coloquei o numero de meu cartão Ourocard pensando que não aconteceria nada. Agora estou com um problema pois o programa de compras se apossou do meu cartão e qualquer jogo que meu neto faça download aparece a conta no meu cartão. Gostaria de uma ajuda sobre o assunto, pois li no suporte que não posso cancelar o cartão, só trocando por outro (?). Teria como colocar uma senha no processo de downloads? Qual é a melhor saída? Acho um absurdo meu cartão ficar sequestrado. Agradeço a ajuda na solução do problema. 

[ Translation-I read in the media that could only buy games on Xbox with international card, however to try to meet my grandson, put the number of my Ourocard card thinking it would not happen anything. Now I have a problem because the purchase program took my card and any game that my grandson download pops up the account on my card. I would like to help on the subject, because I read in the media that can't cancel the card, only exchanging for another (?). Would put a password in the downloads? What is the best way out? I think absurd my card get kidnapped. I appreciate the help in the solution of the problem.

 

Question Info


Last updated July 5, 2018 Views 1 Applies to:

Hey there- let me make sure I understand.  He has his card associated with his account and is using it for purchases you did not authorize?  You'll want to remove that card from his account.  You can do so by disabling Auto-renewal, and then managing payments at commerce.microsoft.com Are you able to follow those steps?  If you do not have access to his account to manage it, you should contact your local support at support.xbox.com/contact-us and they can help you out!  Please let us know how it goes, we don't want you being charged for things you didn't agree to. :)

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