cant update the controller

cant update the controllers  I had connected them to the xbox one using the usb cable but no go


Discussion Info

Last updated July 4, 2018 Views 5 Applies to:

Did you follow all the steps listed here?

Did you connect the headset aswell?

i connected the headset to the first one updating (just because it was already connected) but didnt on the 2nd controller...they both updated just fine.  I did do a hard reset on the system before i updated the controllers...try holding down the power button on front of the console until it turns off and then restart the system to hard reset it.

Do you have to connect the adapter to update the controller? I don't have my xo7s yet and they come with the adapter.

no...i had no adapter connected...headset was plugged in first one...but wasnt plugged in second and like i said both worked fine updating.