CANT SIGN ON

KEEP TRYING TO SIGN UP ON MY XBOX KINECT BUT ITS TELLING ME PASSWORD OR EMAIL IS INCORRECT BUT IT'S CORRECT SIGNING UP ONTO THIS PAGE PLS HELP ASAP

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

This is an accounts issue best explored in Forum 03 Accounts http://forums.xbox.com/xbox_forums/xbox_support/f/12.aspx 

 

That being said, please redownload your profile instead of trying to sign in.

 

1) Please do Settings | System Settings | Storage
2) Move over any hard drive or memory unit (not the Cloud) & press (Y) on your controller & pick Clear System Cache.
3) When asked to confirm storage device maintenance, choose Yes.
 * Re-download *
4) Tap the silver Xbox Guide button
5) Select Download Profile (and if you don't see it, press the blue X button to make sure you're not signed in) and proceed with Profile Download.
6) Enter the Microsoft Account addresse for your Xbox LIVE gamertag when asked.
7) Enter the password for the Microsoft Account.
7A) If your account is an Xbox LIVE child account, the parent’s Windows Live ID & password is required as well to download your profile.
8) Pick the storage device for your profile (choose Hard Drive if you have one, or Memory Unit if you don't have a Hard Drive).
9) When the download completes you will be asked if you want the console to remember your password. If it's your home console, I'd say yes, otherwise I'd think carefully about leaving my profile unprotected on somebody else's Xbox!
10) Sign in, and retry.

 

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