cant sign into xbox live

this is the first time ive had to post on here, but yeah i keep trying to sign into xbox live i unplugged my router shut down my xbox  and still cant sign in. I did the connection test and it says: your console can connect to xbox live, but your router or gateway isin't properly responding to ICMP responses. someone please help, thanks.

 

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Last updated July 4, 2018 Views 53 Applies to:

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SAME! I think the server is down. Wait a little while and try again.

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Must be down I can't connect and my internet is fine.

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It looks like the status of LIVE is back to green (support.xbox.com/xbox-live-status). If you are still having an issue, check out our Connection Guide (forums.xbox.com/.../9.aspx) for suggestions, and if that doesn't help, make a post with the answers to the bold questions. Thanks!

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I contacted My ISP and they are not having issues and I can connect and get everywhere.. else.. but like the above i also cant get in.. and the xbox live status is 'green'..  I'm wondering if there is an underlying problem with one of the recent updates from MS ...

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yeah man i still cant get on xbox live and my internet is working fine wtf....

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Same here. its very annoying!

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if u are getting an mtu or icmp error. ms is having probs with their last update with their servers. be a cpl hrs b4 its back up

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Which ISP do you use?

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hargray

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Having a problem here as well (Manitoba, Canada).  We have 2 Xbox machines and as of sometime in the last 18 hours (after 10 p.m. CDT, August 31) both stopped being able to connect to Xbox Live.  We have full internet - both according to our PC connections and according to the Xbox tests.

This is *NOT* an ISP issue - this is strictly limited to Xbox Live.

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