Cant sign into XBox Live via XBox 360

I set up a brand new XBox Live account for me and my son. When I then went onto our XBox 360 machine to sign in and use the service, it didnt let me sign in. The 360 only gave me an option to sign up for an account, not sign into existing account. When I entered either mine or my sons account info, it rejected ti saying it was already associated with another Xbox Live account. Please help us sign in and use for first time!!

Thanks!!!

 

Question Info


Last updated July 4, 2018 Views 2 Applies to:

Greetings Bagelman!
You need to download your profile and your sons from LIVE. Follow the steps up front and let us know how that goes.

Download Xbox LIVE profile.

  1. Press the Xbox Guide button on your controller (large X button in the center of your controller).
  2. Select Download Profile.
  3. Enter the Microsoft account associated with your Xbox LIVE gamertag.
  4. Enter your Microsoft account password.

Good luck!

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