cant sign into xbox live, tried recovering my account, it deleted from my storage

i couldnt sign into my xbox live account and kept getting an 801....code. so i tried recovering it and it deleted from my hard drive. so i called xbox and an hour later i found out i had to go to storage and hit Y over each memory unit and click "clear cache". i then recovered my *** and now im back to *** *** in MK. shout out to paul in troubleshooting. 

 

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Last updated July 4, 2018 Views 0 Applies to:

i thought id make this to help out anyone else with this problem. i searched so many websites and it took over an hour and 4 different people including a supervisor at 18004myxbox to find out the problem. the funny part is the supervisor couldnt figure it out and actually told me to go into my memory to clear cache. i was suppose to click Y over the memory and hard drive, and clear cache. dont hit A to go into the memory units, hit Y.