Cant sign into Xbox Live Account


Could someone help,

Today my Xbox started asking me to sign in so they can check and update the security for my xbox profile but I cant sign into my Xbox live account, the email i used to create my account years ago does not exist anymore, and i cant remember my password.

Therefore i can not change my password. 

I always automatically signed in so i never had to use it.

I have my gamertag and old email address but that is it.

I just racked up 2 days on GTA 5 so this is so annoying.

Can i reset my gamertag email address so i can set up a new password?

Any help would be most appreciated thanks


Question Info

Last updated July 5, 2018 Views 39 Applies to:

Hi there,


the only thing you can try is to either try and reset the password or to recover the Microsoft account.

Both steps are explained on this link:

I hope one of these does help you regain access to your account, since there are no other options.

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