We're excited to announce that we've fully migrated the Xbox Forums to their new home, here on the Microsoft Community forums!
As of today, going to forums.xbox.com will redirect you here to the Xbox area of the Community forums. We've moved all of your existing threads over so you can continue and start conversations with the new forums experience.
We sincerely appreciate the feedback you have provided over this transition and can't wait for you to check out the new Xbox Forums!
Can't get signed up on my Xbox. It keeps saying someone else has my email address and to choose another. it's my email address! I signed up on-line and paid already. How do I get my Xbox to sign me in?
I believe the problem is that since you signed up on a PC, trying to sign up again on your Xbox fails because your trying to sign up using the same e-mail you already are using. Try "Recovering your Gamertag" to your console using your e-mail address and
password and see if that works. Included below is a link about how to "Recover your Gamertag."