Can't sign in....

Can't get signed up on my Xbox.  It keeps saying someone else has my email address and to choose another.  it's my email address!  I signed up on-line and paid already.  How do I get my Xbox to sign me in?


Question Info

Last updated July 4, 2018 Views 4 Applies to:

I believe the problem is that since you signed up on a PC, trying to sign up again on your Xbox fails because your trying to sign up using the same e-mail you already are using.  Try "Recovering your Gamertag" to your console using your e-mail address and password and see if that works.  Included below is a link about how to "Recover your Gamertag."

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