cant sign in to xbox live on console

I have been unable to log into xbox live on the console for some time now.  I am able to log into my account on the computer.  When I try to log in on the console it tells me that the email and password did not work, and something about using my app password and two step verification.  The email and password should be the same as the microsoft login.  I am to the point where i just want to cancel membership and start over.  Any help would be appreciated.


Question Info

Last updated July 4, 2018 Views 0 Applies to:

It sounds like you enabled Two-Step Verification, which means you need to use an app password.  Go to and then to Edit Security info, if you have Two-Step Verification enabled you need to generate an app password and use that for the console.  Alternately you can disable Two-Step Verification.

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